Art Shop Refund and Returns Policy
Last updated: [18.09.2026]
Our products are produced individually after an order is placed. We therefore do not offer voluntary refunds, exchanges or returns simply because a customer changes their mind, except where a mandatory right applies under consumer law.
Damaged, Defective or Incorrect Products
Please contact [email protected] as soon as possible if your order arrives damaged, defective or materially different from what you ordered.
Include:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging
Where the problem is confirmed, we will provide the appropriate remedy required by applicable law. This will normally be a replacement, although a refund or other remedy may apply in some circumstances.
Please do not return a product to the address shown on the parcel. Our production partners do not accept customer returns.
Change of Mind
We do not offer voluntary returns, exchanges or refunds for change of mind.
Consumers who have a mandatory legal right to withdraw from an online purchase may exercise that right within the applicable period, normally 14 days after receiving the product within the European Union or European Economic Area.
To request a withdrawal, email [email protected] before the withdrawal period expires.
Do not send the product back until we have provided return instructions and the correct return address.
Unless the product is faulty or incorrect, the customer is responsible for the return shipping cost. Products must be returned unused and in substantially the same condition in which they were received.
We may reduce a refund where a product has lost value because it was handled beyond what was reasonably necessary to inspect it.
Refunds
Approved refunds will be returned to the original payment method.
Where a statutory withdrawal right applies, the refund will include the original standard delivery charge, where one was paid. Additional charges for an upgraded delivery method are not refundable.
We may wait until the returned product has been received, or until evidence of its return has been provided, before issuing the refund.
Bank and payment provider processing times are outside our control.
Order Changes and Cancellations
Orders may enter production shortly after payment.
Contact [email protected] immediately if you notice a mistake. We will try to help, but we cannot guarantee that an order can be changed or cancelled after production has begun.
Contact
For all order, return and product enquiries: [email protected]